Refund Policy

Effective Date: 27 August 2025
Website: https://shopaim.co.uk/

At Shop Aim, customer satisfaction is important to us. This Refund Policy explains when and how refunds are issued. Please read it carefully before making a purchase.

1. Eligibility for Refunds

• Refund requests must be made within 14 days of receiving your order.

• To qualify for a refund, items must be:

  • Unused and in their original packaging.

  • In the same condition that you received them.

• For hygiene and safety reasons, certain products (such as opened perfumes, personal care items, or consumables) are non-refundable unless they are faulty or damaged on arrival.

2. Faulty or Damaged Products

• If your item arrives faulty, defective, or damaged, please notify us within 48 hours of delivery.

• We may request photos of the damaged or faulty product to process your claim.

• Once approved, we will arrange a replacement or a full refund.

3. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to your original payment method.

• Refunds usually take 5–10 working days to appear, depending on your bank or payment provider.

4. Non-Refundable Situations

We cannot issue refunds if:

• The return request is made after the 14-day window.

• The product has been used, opened, or is not in its original condition.

• The item is a non-returnable product (as clearly stated in the product description).

5. Return Costs

• Customers are responsible for the cost of returning items unless the product is faulty, damaged, or incorrect.

6. How to Request a Refund

To request a refund, please contact us via our Contact Page with your order details and reason for the request.

7. Updates to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised effective date.